Wigs Online Returns Policy.

It’s always difficult buying over the internet when you cannot see the item in your hand or our case on your head to confirm if the colour or style is the correct choice for you.
Wigs Online offer a 85% refund on the purchase price excluding postage if you are not 100% satisfied with the style or colour.
The 85% refund is because all hair products have to be professionally cleaned due to health reasons.

Returns / Exchanges WILL NOT be accepted without an RA Number and any item received without an RA Number supplied by Wigs Online will be returned to sender.

Return / Exchange requests MUST be made within 3 days of taking delivery.
Wigs Online Return & Exchange Terms and Conditions: Wigs Online will only accept Returns for items that are still in resalable condition.

Ø Items must be in Original Packaging with no Rips, Tears or Cuts.
Ø Items will not have a worn smell.. eg Perfume, Smoke etc..
Ø Items must have Tags still attached.
Ø Items must not be damaged or altered in anyway.
Ø All Accessories & Items Purchased within the Discounted Section are non returnable.

A restocking fee of 15% applies to ALL returned Items.

To Obtain a RA Number for a product return either email raw@wigsonline.com.au or contact Wigs Online (Within Australia) 1300 797 579 or (International) 613 9008 1253 you can also download the RA Form Here

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