How to place an Order?
There are two easy ways to place an order:
1. Online at www.wigsonline.com.au
You are able to place an order on our totally secure website. Browse our internet site to find the item you would like to purchase. Merely add the product to the cart , follow the prompts and fill in all needed shipping and billing information. As soon as the order is placed you are going to receive a confirmation e-mail. Should you don't receive an email, you might have entered your email incorrectly or it may possibly have gone to your spam folder. Please contact us on 1300 797579 or via e-mail at sales@wigsonline.com.au for confirmation.
2. Via our toll free number 1300 797 579.
Our friendly, helpful and trained representatives are readily available to provide any guidance you may need with relation to buying a wig and other related products. They can help guide you through the procedure of placing an order online or can simply take the order over the phone for you. After all we understand that not every person is comfortable in placing an order online.
As soon as the order has been placed it will usually be processed and dispatched on the same day or by the next working day if our couriers have already collected the days orders.
An online tracking number will to be sent to your e-mail as soon as the order has been dispatched. If for some reason you do not receive a dispatch email with your tracking details, please check your spam/junk folder or contact Wigs Online via sales@wigsonline.com.au.
Packaging and Delivery
All purchases are packed in poly white bags with the sender stated as Buy it all Online and not Wigs Online. Credit Card charges will also appear as Buyit all Online, this is done to ensure your privacy. A tax invoice will accompany the parcel or be emailed to you.
Domestic Delivery
Our primary freight carrier for purchases inside Australia is Austpost Eparcel. This is a door to door service including delivery to Post Office Boxes and has full internet tracking. In situations where nobody is available to sign for the parcel a card will be left at the address with the details of the nearest Post Office where the parcel will be left to collect at your convenience (when collecting please provide the card left by the driver and adequate id)
Delivery within Australia normally takes approximately one to three working days depending on the location and within the delivery grid.
International Delivery
Wigs Online uses a Courier Service for International deliveries. This is a Door to Door courier service with full internet tracking, however they do not deliver to a P O Box. All deliveries via Courier call for a signature on delivery. If you require your parcel to be sent to a PO BOX please contact us via email sales@wigsonline.com. However dispatching your purchase via International Postal Service can take up to 15 working days and generally has no internet based tracking service.
An invoice for your purchase will be emailed or may accompany your goods, and conforming to Australian Taxation Laws your invoice will be dispatched in Australian Dollars as your transaction was completed in Australia Dollars.
Wigs Online Pty Ltd has no control over parcels being opened for customs inspections or any customs duties/taxes charged to you as the receiver.
Delivery via courier service normally takes 4 -7 working days with full traceability.
Shipping Costs
| Destination | Cost of 1st Item | Additional items |
| Australia | $12.00 | $0.00 |
| New Zealand | $25.00 | $5.00 |
| All other Countries | $30.00 | $7.50 |
* We provide free shipping within Australia for orders over AUD$100
Payment Methods
We make paying for your order easy by offering you many payment options. There is sure to be a secure option that suits your needs. Credit Card information is not stored by Wigs Online to ensure your security and piece of mind.
We accept the following forms of payment:
Visa
MasterCard
Pay Pal
Amex / JCB
Money Order
Direct Deposit
