Orders placed before noon each and every working day will be processed that day. Any orders placed immediately after noon or on any weekday will be processed on the next Working day. All orders placed following noon on Friday will be processed on the next Monday.
Wigs Online carries a large level of stock however should an item be out of stock will be marked so on the website. If for some reason there is a query with your order we will contact you via phone or email to clarify any points. Once your order has been processed and dispatched, an email will be sent to the email address you provided with a tracking number and the associated website address where you can track your order.
If you have not received a tracking email, please check your Spam folder or email us.
Our primary freight carrier for purchases inside Australia is Austpost Eparcel. This is a door to door service including delivery to Post Office Boxes and has full internet tracking. In situations where nobody is available to sign for the parcel a card will be left at the address with the details of the nearest Post Office where the parcel will be left to collect at your convenience (when collecting please provide the card left by the driver and adequate id)
Delivery within Australia normally takes approximately 1 to 3 working days depending on your location within the delivery network.
Wigs Online uses a Courier Service for International deliveries. This is a Door to Door courier service with full internet tracking, however they do not deliver to a P O Box. All deliveries via Courier call for a signature on delivery. If you require your parcel to be sent to a PO BOX please contact us via email firstname.lastname@example.org. However dispatching your purchase via International Postal Service can take up to 15 working days and generally has no Internet based tracking service.
Normal delivery times via International Courier are from 3 to 7 days with more remote locations taking up to 10 days.