34 Redland Drive
Ph: 1300 79 75 79
International: +613 9095 8868
Showroom Appointments Essential
Appointments are Private Consultations
How are Orders Packaged and Shipped
Packaging All purchases are packed in poly white bags with the sender stated as Buy it all Online and not Wigs Online. *Credit Card charges will also appear as Buy it all Online, this is done to ensure your privacy. A tax invoice will accompany the parcel or be emailed to you. *Please note: Some Banks have begun using third parties when processing payments which may override our banks settings, in which case "Wigs Online" may appear on your statement. Unfortunately we have no control over this. Domestic Delivery Our primary freight carrier for purchases inside Australia is Auspost eParcel. This is a door to door service including delivery to Post Office Boxes and has full internet tracking. Delivery within Australia normally takes approximately 1 to 3 working days. International Delivery Wigs Online uses a Courier Service for International deliveries. This is a Door to Door courier service with full internet tracking, however they do not deliver to P O Boxes. All deliveries via Courier require a signature on delivery. Wigs Online has no control over parcels being opened for customs inspections or any customs duties/taxes charged to you as the receiver. Delivery via courier service normally takes 4 -7 working days.
What is Our Returns & Exchanges Policy
Purchasing a wig over the Internet can be a little challenging. At Wigs Online we realise this and try to make it as easy and uncomplicated as possible for our consumers to exchange or return a wig. Exchanges Should you wish to exchange your wig, Wigs Online will provide you with a 100% credit for the cost of the wig excluding postage. Returns We are happy to provide a refund if you are not 100% satisfied with the style or colour of your wig. Refunds will incur a restocking fee which is 15% of the purchase price of the wig or a flat fee of $25 ,which ever is the lower. Refunds exclude postage charges and any payment transaction fees (Payment fees charged by each gateway vary between 2% and 4%). PLEASE NOTE: 1. Orders paid via “LayBuy” are not eligible for a refund due to the Non Refundable Fees for this service. However we are happy to provide an exchange or store credit. 2. An RA Number is required before you return an item. Please see our Returns Policy for a full explanation of the procedure.