Here you can find answers to some of our most Frequently Asked Questions.
If you cant find the answer to your question please feel free to email us or call on 1300 79 75 79
How to Order from Wigs Online
There are two easy ways to place an order:1. Online at www.wigsonline.com.auYou are able to place an order on our totally secure website. Browse our internet site to find the item you would like to purchase. Merely add the product to the cart , follow the prompts and fill in all needed shipping and billing information. As soon as the order is placed you will receive a confirmation e-mail. Should you not receive an email, you might have entered your email incorrectly or it may possibly have gone to your spam folder. Please contact us on 1300 971 868 or via e-mail at email@example.com for confirmation.2. Via our toll free number 1300 79 75 79.Our friendly, helpful and trained staff are readily available to provide any guidance you may need with relation to buying a wig and other related products. They can help guide you through the procedure of placing an order online or can simply take the order over the phone for you. After all we understand that not every person is comfortable in placing an order online.As soon as the order has been placed it will usually be processed and dispatched on the same day or by the next working day if our couriers have already collected the days orders.An online tracking number will to be sent to your e-mail as soon as the order has been dispatched. If for some reason you do not receive a dispatch email with your tracking details, please check your spam/junk folder or contact Wigs Online via firstname.lastname@example.org
Do You Have a Showroom
We do have a showroom where clients can book an appointment for a private consultation.As consultations are private we only have limited availability so it is essential that you call us (1300 79 75 79) to discuss your requirements and book an appointment time.There is a $50 consultation fee, however the fee can be redeemed against any purchase, over $250, made at the time of your appointment.
Shipping & Delivery
Packaging and DeliveryAll purchases are packed in poly white bags with the sender stated as Buy it all Online and not Wigs Online. *Credit Card charges will also appear as Buy it all Online, this is done to ensure your privacy. A tax invoice will accompany the parcel or be emailed to you.*Please note: Some Banks have begun using third parties when processing payments which may override our banks settings, in which case "Wigs Online" may appear on your statement. Unfortunately we have no control over this.Domestic DeliveryOur primary freight carrier for purchases inside Australia is Austpost Eparcel. This is a door to door service including delivery to Post Office Boxes and has full internet tracking. In situations where nobody is available to sign for the parcel a card will be left at the address with the details of the nearest Post Office where the parcel will be left for you to collect at your convenience (when collecting please provide the card left by the driver and adequate id).Delivery within Australia normally takes approximately 2 to 5 working days depending on the location within the Next Day Delivery Network .International DeliveryWigs Online uses a Courier Service for International deliveries. This is a Door to Door courier service with full internet tracking, however they do not deliver to P O Boxes. All deliveries via Courier require a signature on delivery. If you require your parcel to be sent to a PO BOX please contact us via email at email@example.com . However dispatching your purchase via International Postal Service can take up to 15 working days and generally has no internet based tracking service.An invoice for your purchase will be emailed or may accompany your goods, and conforming to Australian Taxation Laws your invoice will be listed in Australian Dollars as your transaction was completed in Australia.Wigs Online has no control over parcels being opened for customs inspections or any customs duties/taxes charged to you as the receiver.Delivery via courier service normally takes 4 -7 working days with full traceability.
We make paying for your order easy by offering you many payment options. There is sure to be a secure option that suits your needs. Credit Card information is not stored by Wigs Online to ensure your security and piece of mind.We accept the following forms of payment:
- American Express®
- Pay Pal
- LayBuy - Pay it easy ( What is LayBuy? )
- Direct Deposit
Returns & Exchanges
Purchasing a wig over the Internet can be a little challenging. At Wigs Online we realise this and attempt to make it as easy and uncomplicated as possible for our consumers to exchange or return a wig.ExchangesShould you wish to exchange your wig, Wigs Online will provide you with a 100% credit for the cost of the wig excluding postage. This credit will be applied to your new order and you will be contacted to discuss how you would like to us to settle any price difference.ReturnsWe are happy to provide a refund* if you are not 100% satisfied with the style or colour of your wig and can not find a suitable alternative for exchange. Refunds will incur a restocking fee which is 15% of the purchase price of the wig or a flat fee of $25 ,which ever is the lower. Refunds exclude postage charges and any payment transaction fees (Payment fees charged by each gateway vary between 2% and 4%). The restocking fee is needed to help cover administrative and processing costs associated with returned items.* Due to heavily discounted prices by competitors, we do not provide refunds on the Ellen Wille, Rene of Paris, Noriko, Amore and Orchid (formerly Revlon) Ranges, however we are happy to provide exchanges. This also applies to any item that is priced matched to other online prices.Special OrdersIn case you are looking for a particular piece that you cannot find on our website, Wigs Online may be able to specially order a piece for you. It may take up to three weeks depending on the manufacturer. A 30% Deposit is required initially and the balance payable when the item is ready to be dispatched.Wigs Online will accept Returns and Exchanges for special orders, however Refunds will incur a 30% restocking fee.PLEASE NOTE : Returns / Exchanges will not be accepted with out an RA Number and any item received without an RA Number supplied by Wigs Online may be returned to sender if they are not contactable or have not contacted Wigs Online prior to the returning the item to make other arrangements.To Obtain a RA Number for a product return, either email firstname.lastname@example.org or contact Wigs Online on 1300 971 868. A Returns Authority form can be downloaded HERE .Return / Exchange requests should be made within 3 days of taking delivery. From there normal delivery times for returns will be allowed based on your location and return method.Wigs Online Return & Exchange Terms and Conditions:
- Items must be in Original Packaging with no Rips, Tears or Cuts to the packaging
- Items will not have been worn except for the purpose of determining its suitability. Hence items should not have a worn smell.. e.g. Perfume, Smoke etc..
- Items must have all Labels still attached and all Tags included in the packaging
- Items must not be damaged or altered in anyway.
- Accessories, Headwear, Care Products, Eyebrows, Eyelashes and all Items Purchased from the Clearance items / Specials Section are non returnable.
How do I know what size I need
The most common wig size is "Average" which will fit around 97% of people as head size doesn't vary a great deal regardless of height, weight or body shape. An Average size wig will fit a head circumference of between 21.25 inches (52cm) to 22 inches (54cm) approximately.For those who fall into the Petite or Large range there is options however the range and colour options are sometimes a little limited in comparison to the Average range of wigs.Below is a measuring Guide provided by Jon Renau and provides clear information to help you find your correct size.If you have any questions regarding size please feel free to email us or call us or call us on 1300 79 75 79 to discuss your options.
Topper Sizing & Stages of Hair Loss
The first question you need answered when looking for a topper is "what size do I need?". Fortunately there is a large range of Topper sizes available these days.Jon Renau has one of the largest range of topper sizes and colours in the market and have a great chart explaining the sizes that suit for each level of hair loss.The Chart below groups the toppers by stages of hair loss and also has diagrams showing the coverage that each piece provides as well as a comparison of each length. You Can Download a PDF of the chart for printing using the following link - JonRenau-Topper Chart 2019
How Can I View My Previous Orders
You Can view all of your previous online orders when logged into your account. Simply select "My Orders" form the menu in your account dashboard.If you have placed any order over the phone they might not be listed in your account dashboard. However we keep records of all sales in our invoicing system so we can look up your previous orders manually - all you need to do is email or call using the contact details on our Contact Us Page
Updating My Account Information
You can update all your details such as shipping and billing addresses as well as your accounts password simply by logging in to your account dashboard and navigating to the item you wish to change.If you have any problems logging in pleaes feel free to email or call using the contact details on our Contact Us Page.
How Do I Put On And Wear My Wig?
Fitting your wig can take a few attempts to master and you will get better at it with time and practice.Take your new hairpiece out of its packet and keep in mind to give it an vigorous shake to let air filter through into the wig fibres. They'll tend to be a bit flat inside the packet right after shipping, and this can make your new hairpiece spring into life.For those who have or use a wig cap, place this on your head first. Ensure the front of the wig cap is sitting on your natural hair line, and that all your hair is concealed under the cap. When you have long hair and you do not have a wig cap, twist your hair into a tight French Twist and pin it to the crown of your head. You may use bobby pins to stick your own hair down flat to your head.With the tag at the back, grasp the wig one hand each side of the netting cap and place it on your head. Slide your fingers along the rim of the cap, one to the front of the wig and one to the back, making sure as you go that the cap is covering all of your head. The wig really should not cover your ears. You can find two small tabs at the ears and they must be positioned to ensure that they're equal on both sides in front of your ears. This can let you know that your wig is on properly and it is these tabs that will indicate the position of he wig rather than the part as a side parting wig can be easily miss-fitted if you try to use the part as a guide to its positioning. The front of your wig really should be positioned ideal at, or slightly behind, your natural hairline. You can find adjustment straps inside the back of your wig, and they can be used to tighten or loosen the wig for a more comfortable and secure fit.Now take a look at the new you! Don't despair if your new wig doesn't look perfect at first, as you might need to play around with it somewhat. It is recommended you use Wig styling Merchandise rather than typical hairspray and moose, as they are not as harsh on the wig fibres. Depending on the style you've bought the fringe may have to be cut to suit your face, some wigs might will need the fringe teased a little and fluffed to get them sitting the way you want. It is just like your own hair, it needs to be styled first to accomplish the best look.
Is Any Financial Assistance Available
Getting Financial Assistance for your WigHere at Wigs Online we understand that the added financial burden of purchasing a wig can be difficult and that is why we try to keep our prices as low as we can for our clients.However as some of our clients require a wig for medical reasons, this expense is often just one of many that they have to deal with. For that reason we have provided links to a number of State Government Schemes that offer assistance to people needing a wig for medical reasons.Finding Information regarding these programs can be very difficult so we have listed as much of the available information that we have regarding assistance programs
SWEP Program (Victorian Residents)The State Wide equipment Program (SWEP) offers financial assistance to applicants who meet the required criteria. Below are links to the SWEP website, Application form and other relevant SWEP information pages.
- SWEP Home Page
- SWEP Aids and Equipment Information
- SWEP Subsidy Levels
- SWEP How To Apply
- SWEP Relevant Documents - Application forms
- Download SWEP's Wigs FAQ Page
Department of Human Services - Domiciliary Care S.A - MES (South Australian Residents)The Government of South Australia's Department for Human Services provides information for Domiciliary Equipment Service Funding Program. Below are links to the relevant websites where further information can be found.
- Department of Human Services - South Australia.
- General Contact Information for Domiciliary Equipment Services
- Domiciliary Equipment Service - Frequently Used Documents - Application Forms and Program Information
HSNSW - Enable HSNSW (NSW Residents)Health Share NSW provides varying levels of assistance for Human Hair and Synthetic wigs to people with permanent or long term conditions.Below are links to the HSNSW Enable Home page as well as the Criteria and Request Forms.
Private Health FundsMany Health Funds do provide assistance for clients requiring wigs for medical reasons, however you would need to discuss your particular claim with your Health Fund Provider.A comprehensive list of Health fund Providers in Australia can be found on the Private Health Insurance Ombudsmen's Website using the link below.
- The Australian Alopecia Areata Foundation also provides some information on Health Fund Rebate Providers
Income Tax - Medical Expense RebateThe Australian Taxation department provides information on Tax Ruling TR93/94 regarding the eligibility of clients to claim the cost of their wig against their income tax. Although they do not actually provide a rebate you may be able to claim the cost as a deduction against your income.Information on the Tax Ruling (TR 93/94) can be obtained from the ATO WebsitePlease note that this ruling currently applies to medial appliances prescribed by a doctor and where the net medical expenses for any associated appliances exceed $1000 per annum.DISCLAIMERThe Information above is provided only as a guide and is updated as soon as we become aware of any changes. Clients are advised to verify their eligibility and any rulings with the relevant Government Department, their Accountant or Doctor.Please feel free to email us if you have any additional information that may be of assistance to other clients.
Human Hair Pros & Cons
There are many pros and cons for both Human Hair and Synthetic Hair. In the past Human hair has always been seen as the superior product and to this day still has several advantages over Synthetic fibres. However with advancements in fibre technology some of the new fibres available are providing a more affordable and yet very realistic alternative to the ever increasingly expensive Human hair.Human Hair Pros:
- Human hair is very versatile as it can be cut and styled with heat as well as products. It can also be dyed although care needs to be taken when doing so and it is often recommended that this be done by a professional experienced in dealing with wigs.
- The natural and soft feel of Human hair provides a realistic look and feel. The fibre also moves like your own hair would when affected by head movement or wind etc..
- With proper care and attention a Human Hair wig can last considerably longer than most synthetic fibres – sometimes as much as twice as long.
- Human Hair Wigs are considerably more expensive than Synthetics.
- More care is needed to maintain Human Hair wigs than synthetics as the hair can dry out and the use of heat when styling also means more care needs to be taken to keep the hair looking good.
- Human Hair wigs do not hold their styling as well as synthetics so they require more styling.
Synthetic Hair Pros & Cons
There are many pros and cons for both Human Hair and Synthetic Hair. In the past Human hair has always been seen as the superior product and to this day still has several advantages over Synthetic fibres. However with advancements in fibre technology some of the new fibres available are providing a more affordable and yet very realistic alternative to the ever increasingly expensive Human hair.Synthetic Hair Pros:
- Synthetic wigs are more affordable as the fibre is more ready available compared to good quality Human Hair.
- Advancements in fibre technology means that synthetics can look just as natural as Human Hair Wigs.
- The less maintenance needed makes them attractive to people who are burdened by medical conditions as they are often busy dealing with treatment or recovering from treatment to find the time needed to care for a Human Hair Wig.
- As synthetic wigs hold the style given to them during manufacture quite well the often need very little styling each day – you can pretty much put it on and go.
- Unlike Human Hair, synthetics are not as affected by Humid or Dry conditions i.e. they are less likely to loose their styling.
- Unlike Human hair heat will damage synthetic fibres so you are limited in the amount of styling that can be done to a synthetic wig.
- Synthetics are not as durable as Human Hair wigs and will require replacing more frequently – usually between 3 – 4 months.
Construction Types e.g. mono, capless, skin etc
There are several unique constructions procedures for wigs and each has its own advantages.Traditional CapEssentially the most common style found, this cap has a lace piece inside the cap under the crown region, which gives comfort to the wearer. This wig will generally have a Skin like piece in the part area, which the hair is attached to so that when looking down on the part area it creates the illusion which you are looking at the wearer's own scalp. The rear of the wig is made up of Machined wefts which allow for very good airflow and while this style might be somewhat heavier it really is quite durable and full at the crown area. This style is generally described or referred to as a Skin Top Portion.CaplessAlso an incredibly common construction strategy, a capless wig is usually cost-effective on account of the simpler construction. It also has open machined wefts inside the rear of the wig which makes the wig both light and cool to wear. The hair within the crown area is typically teased just a little to help hide the wefting and this also gives the appearance of a great volume of hair in that area.Monofillament (Mono Top)This construction style uses a really light and translucent mesh in the crown area, which the hair is tied to. This gives a really realistic appearance, as the mesh is practically invisible so the wearer's own scalp is visible in the part location though being worn. Mono top wigs are really versatile as the hair may be parted as required inside the Monofiliament location (referred to as totally free style). As the hair needs to be hand tied to the monofiliament, this construction might be considerably much more expensive. Monofiliament can also be applied as a smaller strip only within the part area this is a lot more inexpensive than the full Mono Top nonetheless gives less versatility when styling.Hand TiedThis method involves the hair being hand tied to a sheer base for instance a lace. This style is extremely comfy to wear as the lace is soft on the skin along with the cap will mould itself to the wearer's head. The wigs is rather light and like the Full Mono Top wig is freestyling, so it can look incredibly natural. Nonetheless its delicate base calls for additional care to maintain.Lace FrontAs the name suggests the hair within the crown and hairline region is attached to a fine lace. This style requires some knowledge/skill on the wearers behalf or the help of a professional to cut the lace to fit the wearer. The lace location is frequently attached making use of a powerful glue. This approach is no cost styling and inside the crown area like the Full Mono Top and Hand Tied wigs nonetheless the delicate nature of the lace makes it a lot more challenging to maintain. This method is also additional high priced because of the labour involved in its construction and isn't as durable as other techniques.
Pony Tails & Hairpieces
Claw Clips, Drawstrings and Wig attachmentsPony Tails, Hairpieces and wigs are a great way to add some length, volume or colour to your own hair. They come in a large range of colours and styles and offer a number of different strategies for attaching the piece to your own hair. Below are a few of the additional common methods.Claw ClipvThis piece has a clip attached to the inside of the hairpiece, which can simply be clipped to the wearer's own ponytail or small Bun. This strategy is fairly secure nevertheless clients with extremely thin or fine hair may well have trouble creating a reasonable Bun for the piece to attach to.DrawstringAs implied by the name these pieces have a string that can be drawn tight soon after placing the piece over a Bun or Pony tail of your own hair. This technique is quite secure and a good option for clients with thin or fine hair who might have trouble creating a larger Bun for use with Claw Clip Attachments.
Do You Buy Or Accept Donations Of Human Hair
Unfortunately we do not buy or accept donations of human hair here at Wigs Online as we do not personally manufacturer the wigs here in Australia.We do have a few Wig Makers throughout Australia that may be interested in buying the hair, please email us and we can forward their current contact details.Alternatively we recommend contacting the Australia Alopecia Areata Foundation (AAAF) as they do accept donations of hair which they sell to wig makers and then use the proceeds for their “Wigs For Kids Programs”.Please Note : Generally the hair needs to be at least 30cm long and in good health.