Returns and Exchanges
Purchasing a wig over the Internet can be a little challenging. At Wigs Online we realise this and attempt to make it as easy and uncomplicated as possible for our consumers to exchange or return a wig.
Should you wish to exchange your wig, Wigs Online will provide you with a 100% credit for the cost of the wig excluding postage. This credit will be applied to your new order and you will be contacted to discuss how you would like to us to settle any price difference.
We are happy to provide a refund* if you are not 100% satisfied with the style or colour of your wig and can not find a suitable alternative for exchange. Refunds will incur a restocking fee which is 15% of the purchase price of the wig or a flat fee of $25 ,which ever is the lower. Refunds exclude postage charges and any payment transaction fees (Payment fees charged by each gateway vary between 2% and 4%). The restocking fee is needed to help cover administrative and processing costs associated with returned items.
* Due to heavily discounted prices on certain brands, we do not provide refunds on the Ellen Wille, Rene of Paris, Noriko, Amore and Orchid (formerly Revlon) Ranges, however we are happy to provide exchanges. This also applies to Sale Items and any item that is priced matched to other online prices.
In case you are looking for a particular piece that you cannot find on our website, Wigs Online may be able to specially order a piece for you. It may take up to three weeks depending on the manufacturer. A 30% Deposit is required initially and the balance payable when the item is ready to be dispatched.
Wigs Online will accept Returns and Exchanges for special orders, however Refunds will incur a 30% restocking fee.
Returns / Exchanges will not be accepted with out an RA Number and any item received without an RA Number supplied by Wigs Online may be returned to sender if they are not contactable or have not contacted Wigs Online prior to the returning the item to make other arrangements.
Return / Exchange requests should be made within 3 days of taking delivery. From there normal delivery times for returns will be allowed based on your location and return method.
Wigs Online Return & Exchange Terms and Conditions:
Wigs Online will only accept Returns for items that are still in resalable condition and meet the following terms:
1. Items must be in Original Packaging with no Rips, Tears or Cuts to the packaging e.g. Boxes or Bags.
2. Items will not have been worn except for the purpose of determining its suitability. Items should not have a worn smell.. e.g. Perfume, Smoke etc..
3. Items must have all Labels still attached and all Tags included in the packaging.
4. Items must not be damaged or altered in anyway.
5. Accessories, Headwear, Care Products, Eyebrows, Eyelashes and all Items Purchased from the Clearance items / Specials Section are non returnable.